Coram Tomorrow's Achievers - Privacy Notice
This Privacy Notice describes the types of personal information we collect during our relationship with you as a provider of education services and resources, why we collect it, how we use it, the conditions under which we may disclose it to others, how long we keep it for, how we keep it secure, and what your rights are in relation to your information.
Any questions regarding this Privacy Notice and our privacy practices should be sent by email to CTA@coram.org.uk or firstname.lastname@example.org or by writing to the Privacy Officer, Coram, Coram Community Campus, 41 Brunswick Square, London, WC1N 1AZ.
- Who we are
- What personal information do we collect?
- How is your information used?
- What is our legal basis for processing your data?
- Who at Coram can see your personal information?
- Will Coram share your information with anyone else?
- What are your rights?
- How long will Coram keep your personal information?
- How will we secure your personal information?
- Changes to this privacy notice
- Contacting Coram about this privacy notice
Who we are
Coram Tomorrow's Achievers (CTA) delivers masterclasses to children in hosted settings. CTA is part of the Coram Group of children's charities and is the data controller. This means it decides how your personal data (information) is processed and for what purposes.
CTA's contact details are 41 Brunswick Square, London WC1N 1AZ, CTA@coram.org.uk
What personal information do we collect?
CTA collects details about you as a school or parent/carer, including your name, address, contact number, email address and (if payment is not made online) bank or invoice details for payment.
CTA also collects the following details about the child(ren) attending our masterclasses in order to deliver the masterclasses booked: the child's name, gender, year group, any special educational needs that may help our tutors support children, their dietary requirements and details about known medical conditions. We collect details about their school to help us evaluate our service and to organise future master classes in your area. We also collect information about medical conditions and the child's date of birth in case a medical emergency arises during the masterclass and emergency services need to be alerted.
Data Protection Law recognises that some categories of personal information are more sensitive. Sensitive Personal Information can include information about a person's health, race, ethnic origin, political opinions, sex life, sexual orientation or religious beliefs.
If a child attends a CTA masterclass, you may choose to provide details of a sensitive nature as outlined above. We will only use this information for the purposes of supporting the child attending the masterclass. We will not pass on your details to anyone else without your express permission except in exceptional circumstances. Examples of this might include sharing information should a medical emergency arise.
How is your information used?
We use your information:
- To communicate with you;
- To confirm masterclass details and updates in relation to these;
- For invoicing and payment purposes;
- To improve our services and products with the feedback you provide.
In addition, with your permission, we will use your information to:
- Inform you of news and updates in relation to forthcoming masterclasses;
Legal basis for processing your data
When you complete and submit your booking form to Coram Tomorrow's Achievers we will use the information you provide to contact you about the masterclasses you book with us. You may withdraw your consent at any time, but this may result in us not being able to continue to communicate with you in regard to your booking.
CTA complies with its obligations by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.
We use your personal data for the purpose of delivering masterclasses, under article 6 of the GDPR. We'll only use your information where we are allowed to by law. For example, for carrying out an agreement we have with you. We collect this information in order to provide a smooth customer service and communications, for invoicing and payment purposes, and in order to send updates on the services and products you have purchased. This data also helps us improve the service and provide aggregated – unidentifiable - information for publication. Our request for the information outlined above allows CTA to pursue its legitimate interest to provide you with a smooth and timely service, and to maintain security. It would be difficult to supply the services to you otherwise.
If you tick the box at the end of the booking form, you are giving us your consent to receive marketing updates about future CTA masterclasses by email. You can opt out at any time using the link at the bottom of each email. This will not affect emails sent to you with details about the masterclass(es) you have booked with CTA.
Who at CTA will have access to your personal information?
Your data will be accessed by CTA's staff and the wider Coram Group for the purposes of above and for the duration of your relationship with us.
Your data will also be accessed by the tutor(s) leading the masterclass you have booked, our email software provider (Microsoft Outlook), our web provider (Brown & Brown), and Coram's email servers for the purposes of communicating with you. If you have subscribed to our email updates, your name and email address will be held by our online email provider, CampaignMonitor. Online financial transactions are processed by our payment processors, Sage and WorldPay.
Survey and feedback data will be gathered anonymously and therefore your personal information will not be shared.
Where you interact with us through third parties such as online credit card processing companies (such as Sage and WorldPay), the data you provide will be subject to their privacy policies, which may not be consistent with those of the Coram Group. It is important that you reassure yourself that those third parties are handling your personal information appropriately. Please consult their privacy notices for more information.
Will CTA share your information with anyone else?
We will not sell or rent any information you provide to us to third parties. Nor will we share your information with third parties for marketing purposes.
We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies). Generally, we will only use your information within CTA and Coram. However, sometimes CTA uses third parties to process your information on our behalf. For example, Brown & Brown as our website developer, and Sage and Worldpay for online subscription payments. CTA requires these third parties to comply strictly with its instructions and CTA requires that they do not use your personal information for their own business purposes, unless you have explicitly consented to the use of your personal information in this way.
We take reasonable steps that are designed to keep your personal data accurate, complete and up-to-date for the purposes for which it is collected and used. We also have implemented measures that are designed to ensure that our processing of your personal data complies with this privacy notice and applicable law (e.g. the General Data Protection Regulation).
You have the right to request access to the personal data that we have collected about you for the purposes of reviewing, modifying or requesting deletion of the data. You also have the right to request a copy of the personal data we have collected about you.
If you would like to make a request to access, review, or correct the personal data we have collected about you, or to discuss how we process your personal data, please contact Coram Tomorrow's Achievers at CTA@coram.org.uk, or our Privacy Officer. Coram will reply within one month of receipt of your request.
To help protect your privacy and security, we will take reasonable steps to verify your identity before granting you access to your personal data.
How long will Coram keep your personal information?
Personal data will be kept on our secure server and secure database for the duration of your relationship with us.
How will we secure your personal information?
We use a variety of data security measures intended to ensure the confidentiality, and integrity of your personal information, including the use of secure servers, firewalls, and encryption of application data.
Changes to this privacy notice
It's likely that we'll need to change this Privacy Notice from time to time. If we modify this privacy notice, we will post the revised version here, with an updated revision date. We'll notify you of any significant changes, but please check back periodically, and especially before you provide any personally identifiable information.
TA tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously and encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. You have the right to complain at any time by contacting email@example.com or the Coram Privacy Officer.
In the event of a conflict concerning the processing of your personal data, you have the right to lodge a complaint with the supervisory authority in the UK:
Information Commissioner's Office
- 0303 123 1113
- Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
For further information on how your information is used, how we maintain the security of your information, and your rights to access information we hold on you, please contact us:
By email: CTA@coram.org.uk or firstname.lastname@example.org
Or write to us at: Coram Tomorrow's Achievers, Coram Community Campus, 41 Brunswick Square, London, WC1N 1AZ. Alternatively you can write to the Privacy Officer at the same postal address.